Privacy Policy

1. Introduction

At Spettgrade ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spettgrade.com or use our Denmark excursion services.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Book an excursion or contact us for services
• Subscribe to our newsletter
• Fill out contact forms on our website
• Create an account with us

This information may include:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party payment processors)
• Travel preferences and special requirements
• Emergency contact information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referral sources
• Device information (screen size, device type)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and confirming excursion bookings
• Communicating with you about your bookings
• Providing customer support and assistance
• Sending booking confirmations and updates
• Coordinating tour logistics and safety requirements

3.2 Marketing and Communications

• Sending newsletters and promotional emails (with your consent)
• Informing you about new excursions and special offers
• Conducting customer satisfaction surveys
• Personalizing your experience on our website

3.3 Legal and Business Operations

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized transactions
• Analyzing website usage to improve our services
• Maintaining business records and accounting

4. Cookie Policy

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

4.1 Types of Cookies We Use

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie banner or browser settings.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Processing payments securely
• Sending emails and newsletters
• Analyzing website performance
• Providing customer support
• Transportation and accommodation bookings

5.2 Legal Requirements

We may disclose your information when required by law, such as:

• Responding to legal requests or court orders
• Protecting our rights and property
• Ensuring the safety of our customers and staff
• Preventing fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner with proper notification.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Booking and service records: 7 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months for Google Analytics data
• Customer support records: 3 years for service improvement

9. International Transfers

Spettgrade is based in Denmark (EU). If you are located outside the European Economic Area (EEA), please note that your information may be transferred to and processed in the EEA. We ensure that any international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable laws.